Term And Conditions


Agoda offers the following “Best Price Guarantee”. If you have reserved a hotel room through Agoda and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, we will either match that rate or beat it.

Submitting a Claim

Email us at BPG@agoda.com

• Indicate the Agoda Booking ID in the subject line
• Provide the URL of the website where you found the better rate
• Provide a screenshot of the competitor site in which the Room availability, Room Type, and the rates for the required dates of your stay are clearly indicated
• PLEASE NOTE: You don’t need to make a booking on the competitor website, just show us the comparison

Terms and Conditions

1. Our "Best Price Guarantee" applies to confirmed bookings only. You must provide us with your Agoda Booking ID in order to make a claim.

2. The following conditions must apply:

• Same hotel
• Same period of stay
• Same Room/Bed type
• Same Advance purchase requirements, prepayment and deposit requirements (if any)
• Same Cancellation and Amendment policies
• The room must be available for instant confirmation at the time our agents check availability

3. The “Best Price Guarantee” does not apply to unpublished rates, such as:

• Private rates
• Packaged or promotional rates
• Hotel rooms sold as part of a travel package
• Rates that are not available to the general public, which include:

- Corporate discount rates
- Group or meeting rates
- Any rates requiring membership, (i.e. AAA or AARP rates)
- Loyalty programs
- Any organization with rates intended for a specific group of individuals and are not meant for the general public

4. Agoda has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.

5. Our “Best Price Guarantee” cannot be combined with other offers or promotions.

6. Agoda reserves the right to amend, revise, supplement, suspend or discontinue the “Best Price Guarantee” at anytime.

Any questions regarding claims should be directed to our Customer Service team.

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